Human Resource personnel run sensitivity training programs so that company employees learn to value diversity, listen more effectively, balance co-worker’s need with organizational goals, handle conflict and respond to others with empathy. With increased self-awareness about the impact of their own behavior, your staff can better interpret other people’s verbal and nonverbal cues. Sensitivity training develops employees’ emotional intelligence so they can communicate with diplomacy and tact. Participants learn how to establish trust and rapport, avoid misinterpretation and develop productive working relationships. Develop your own workshop or select a training provider to run sessions for you based on your learning objectives and budget.