How Netflix has redefined HR

“If you want to build a ship, don’t drum up the people to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea.” Those are the words of the author of ‘The Little Prince’ Antoine de Saint-Exupéry but also displayed proudly on Netflix’s website about working at the organization and its culture and values.

Being an HR enthusiast myself, in this article, I am going to discuss four ideas that have defined the way Netflix attracts, retains, and manages talent:

1. “Values are what we value”
Instead of something written on posters and stuck on a wall, values should be lived, breathed – and actually valued, is what Netflix believes in. This means do as I do, not as I say. Leaders and managers, Netflix explained, need to live and breathe the company values in everything they do.

2. “Pay top of the market”
Hire the best and pay top dollar for it, McCord explained. Netflix always pays top-of-market salaries. In their words: “One outstanding employee gets more done and costs less than two adequate employees.”

3.” Context, not control”
Don’t control staff, rather provide context to get the best results out of them instead.

4. “Highly aligned, loosely coupled”
Setting a common goal and allowing your teams to achieve it without heavy-handed supervision is vital for Netflix. Teams across the company must work to the same strategy ensuring they are highly aligned but loosely coupled, meaning they are not constantly checking each other’s work or sitting in endless meetings.

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