Techniques below aim to help managers to understand the complexities of conflict management.
1. Be aware of conflict
2. Take a considered and rational approach to conflict
3. Investigate the situation
4. Decide how to tackle the conflict
5. Let everyone have their say
6. Identify options and agree on a way forward
7. Implement what has been agreed
8. Evaluate how things are going
9. Consider preventative strategies for the future
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