The Five Steps to Conflict Resolution

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Conflict Management Techniques

(adsbygoogle = window.adsbygoogle || []).push({}); Techniques below aim to help managers to understand the complexities of conflict management. 1. Be aware of conflict 2. ...

Consider preventative strategies for the future

Think about the lessons that can be learned from the conflict and the way it was handled. What could be done better next time? How could you develop your conflict management skills? ...

Evaluate how things are going

Don’t assume that the issue has been finally resolved. Continue to keep an eye on the situation and evaluate how well the solution is working. If the problem reappears it may be necessary ...

Implement what has been agreed

It is important to ensure that everyone is clear about what has been decided and takes personal responsibility for any actions which have been agreed. In some cases a written agreement ...

Identify options and agree on a way forward

This is the most important and often the most difficult part of the process. The following steps may be helpful in reaching agreement: › create an atmosphere where all parties are ...

Let everyone have their say

If you are able to get the parties together, you may be able to reach a satisfactory solution. Take a positive, friendly and assertive approach to the meeting and set ground rules for ...

Decide how to tackle the conflict

Having examined the situation, decide what kind of action is appropriate. Ask yourself: › Is this a serious matter or relatively trivial? Could it become serious? › Should organisational ...

Investigate the situation

Take time to find out what has happened, who is involved, how people are feeling, and what the issues are. Don’t pre-judge the issue or jump to conclusions. Speak individually and ...

Take a considered and rational approach to conflict

Stay calm and ensure that you are able to take a considered, rational and impartial approach to the situation. If you are personally involved, you may need to ask someone else to handle ...
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