We are all tested. Sometimes and for some people emotional control is not an easy thing. In Emotional Intelligence, we define this competency as the ability to effectively control strong emotional states experienced at work such as anger, stress, anxiety and frustration.
If your level of competence in this area is high you will be able react appropriately and with ‘control’ when significant and sometimes unexpected events occur. You overcome anger at work by thinking through what’s causing it rather than reacting because of it.
On the other side, people who are high in this competency find it easy to concentrate on a task when they are experiencing extreme positive emotions.
People who are high in this can, when they are anxious, remain focused on what they are doing.
So there you have the Seven Competencies of emotional intelligence as set out by Genos, and that’s just one framework of EI – there are others, of course, and there is a similarity with all of them, perhaps just a different way of explaining or different emphasis on certain aspects.
The impact of EI has also been measured in regard to sales success. You might wonder why it is important in the sales process but the simple fact is that every sales interaction involves emotions, emotions of one sort or another. Think about it – when you are buying something there will be emotions involved in the process. Sales people who understand how all this works can significantly improve their sales results. Effective EI in sales leads to a development of rapport and the skill of understanding and managing the emotions of the buyer.
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