Think about the lessons that can be learned from the conflict and the way it was handled. What could be done better next time? How could you develop your conflict management skills? You may wish to consider training or other forms of professional development on influencing, mediation or dispute resolution techniques for yourself or a colleague.
Looking at the broader context, consider what action can be taken to improve working relationships and encourage a culture of open communication and consultation. Fostering a sense of group identity and encouraging employees to see themselves as working towards a common cause is a good way of lessening conflict in the future. Consider whether an organisational procedure for dispute resolution or mediation is needed. Think about whether there is something about the way the unit works that encourages this conflict behaviour and if this can be ‘fixed’.
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