Policies serve several important functions:
Communicate values and expectations for how things are done at your organization
Keep the organization in compliance with legislation and provide protection against employment claims
Document and implement best practices appropriate to the organization
Support consistent treatment of staff, fairness and transparency
Help management to make decisions that are consistent, uniform and predictable
Protect individuals and the organization from the pressures of expediency
Defining policy and procedure
A policy is a formal statement of a principle or rule that members of an organization must follow. Each policy addresses an issue important to the organization’s mission or operations.
A procedure tells members of the organization how to carry out or implement a policy. Policy is the “what” and the procedure is the “how to”.
Policies are written as statements or rules. Procedures are written as instructions, in logical steps.
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