Sensitivity training involves such groupings as –T groups (T for training), encounter groups, laboratory training groups, and human awareness groups are all names usually associated with what is known as sensitivity training.
Sensitivity training is about making people understand about themselves and others reasonably, which is done by developing in them social sensitivity and behavioral flexibility.
-> Social sensitivity in one word is empathy. It is ability of an individual to sense what others feel and think from their own point of view.
-> Behavioral flexibility is ability to behave suitably in light of understanding.
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