1. What is lateral communication?
a. Communication flows from superiors to subordinates
b. Communication flows between manager and members of other work – groups
c. Communication flows between peers
d. None of the above
2. When communication flows between manager and outside groups like suppliers, creditors, banks, etc. is called _________.
a. Grapevine communication
b. External communication
c. Horizontal communication
d. Upward communication
3. ______________ is a tool for auditing communication policies, networks and activities.
a. Communication audits
b. Informal communication
c. Formal communication
d. None of the above
4. Which of the following is a communication network that needs to be audited?
a. Information – instructive network
b. Innovative network
c. Regulative network
d. All of the above
5. State true or false
i. Informal communication is also called as grapevine.
a. True
b. False
6. How many types of grapevine communication is there?
a. 5
b. 7
c. 3
d. 9
7. ___________ is that part of grapevine which is inaccurate.
a. Chain system
b. Gossip system
c. Cluster system
d. Rumour
8. State true or false.
i. Innovative network includes pertaining to policies, procedures and rules.
a. True
b. False
ANSWER:
1. c, 2. b, 3. a, 4. d, 5. a, 6. c, 7. d, 8. b.
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